22 October 2019
During a routine inspection
Bluebird Care Rugby and South Leicestershire is a domiciliary care agency. It is registered to provide personal care to people in their own homes, including people with dementia, physical disability and mental health conditions. At the time of the inspection visit the service supported two people.
People’s experience of using this service
There was no registered manager at the service. The provider and directors understood having a registered manager was a condition of their registration and demonstrated how they were currently trying to recruit to the vacancy.
People felt safe using the service. Staff managed the risks to people’s health, safety and well-being and understood how to recognise and report abuse. Staff recruitment processes included background checks to review their suitability to work with vulnerable adults.
People received support from staff when needed. People were supported to have enough to eat and drink to maintain their well-being. People were supported to obtain advice from healthcare professionals when required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with dignity and their independence was promoted wherever possible. Staff provided care to people at the end of their lives.
People were involved in planning their care with support from staff. People and their families understood how to complain if they wanted to.
The provider and the directors worked in partnership with outside agencies to improve people’s support when required. There were checks in place to ensure good standards of care were maintained.
Staff felt valued and were rewarded with a range of benefits and incentives. The provider had obtained an award for their staff management achievements.
Rating at last inspection and update
The last rating for this service was requires improvement (inspected 7 August 2018) and there was a breach of regulation. Following the last inspection, the provider confirmed what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk