Background to this inspection
Updated
13 March 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 4 February 2021 and was unannounced.
Updated
13 March 2021
About the service:
Falcon House Care Home is a residential care service for older people and those with dementia. Falcon House can accommodate up to 46 people. At the time of our inspection there were 45 living there.
People’s experience of using this service:
People’s experience of the service was positive. People felt safe and the registered manager ensured that enough staff were deployed to meet people’s needs. Staff were well trained and training was kept up to date and monitored by the registered manager.
Systems were in place to support people to take their medicines safely. Staff received relevant training and felt well supported. People were asked for their consent to their care and appropriate steps were taken to support people who lacked capacity to make decisions.
People were consulted on all aspects of their care and support and they were involved in their care planning. Relatives were also asked to contribute and discuss care needs where appropriate.
People had excellent relationships with the staff and the registered manager. They felt happy with their care and felt that the staff understood their needs and what aspects of their care they would like support with.
People told us they felt well cared for by staff who treated them with dignity and respect. People enjoyed the range of activities on offer and they were always given a choice of things to do.
An open and transparent culture enabled people and staff to speak up if they wished to. The registered manager provided goof leadership and understood the needs of the service and the people living there.
Rating at last inspection: Good (Published October 2017)
Why we inspected: This was a planned inspection.