Queensgate Residential Care Home

During an assessment under our new approach

Queensgate Care Home is a care home that provides accommodation and personal care for a maximum of 40 older people, including people who may live with dementia. At the time of our inspection there were 30 people using the service. We last completed a targeted inspection to this service when it was registered under a previous provider. The last targeted inspection was completed under our old methodology on 17 February 2022 when we assessed infection prevention and control. The service was rated requires improvement. We completed this comprehensive assessment under the new registered provider and our new methodology. The assessment was prompted in part to review the breaches of regulation identified at our last inspection and to provide the service with a new rating under the new provider. This assessment was completed by 2 inspectors and 1 Expert by Experience. We visited the service on 24 and 30 July and 1 August 2024. We spoke with 7 people who lived at the home and 6 relatives. We spoke with 6 staff including care and senior staff, the acting manager, and deputy manager. We received feedback from 1 health professional. During this assessment we have identified concerns in relation to medicines, risk management, staff training and supervisions, governance, and the application of the Mental Capacity Act 2005 including the Deprivation of Liberty Safeguards. We identified 5 breaches of regulation under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, and associated with safe care and treatment, safeguarding service users from abuse and improper treatment, premises and equipment, staffing and good governance. At the time of our assessment there was a manager in post but they had not commenced their application to register with the CQC as required. We have asked the provider for an action plan in response to the concerns we found.

See full summary of report See shortened summary of report