Holmpark

Updated 13 May 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 15 April 2021 and was announced.

Updated 13 May 2021

About the service: Holmpark is a residential care home registered to provide accommodation with nursing and personal care for up to 39 people. Most people living at the service were older people, some of whom were living with dementia. A total of 35 people lived at the service, however one person was in hospital at the time of our visit.

People’s experience of using this service:

•There were enough staff to meet people’s assessed needs and support their planned activities.

•Risks which affected people’s daily lives, were documented and managed by staff.

•Staff had completed safeguarding training and knew what actions to take if they were concerned about people’s well-being.

•Staff provided support for people to take medicines when they required these.

•Staff received training which enabled them to provide care and support in line with current practice to meet people’s needs.

•People were supported to make daily living choices such as what they wanted to eat and how to spend their time.

•People benefitted from following their own interests and hobbies. Further improvements had been implemented with the ‘Anchor Active’ scheme and activities champions.

•Staff knew when to seek advice from other health care professionals and services.

•People were encouraged and supported by staff to make decisions about their care.

•People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

•People were treated with respect and spoke highly of the staff. Staff knew people well and had a genuine interest in caring for them.

• Staff encouraged and supported people to be as independent as possible.

•Overall, care plans contained clear information for staff to help them provide consistent care to people. Care records were personalised and were in the process of being improved by the management team.

•The home environment was kept clean and was well maintained. Further work was being completed both internally and externally to enhance the environment further.

•People, relative and staff feedback was sought to improve the service further.

•Lessons were learned when incidents occurred to prevent further reoccurrences.

•A robust system of audits were in place which identified where improvements were required.

We found the service met the characteristics of a “Good” rating in all five areas; For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: Good, with ‘Requires Improvement’ in Safe. At this inspection we found the previous issues in relation to medicines and risk management had been addressed. The last report for Holmpark was published on 30 November 2016.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The previous ‘good’ service provided to people had remained consistent.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.