Background to this inspection
Updated
11 October 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was a comprehensive inspection: It took place on 12 and 15 September 2017 and was announced. The provider was given short notice because the location provides a domiciliary care service and we needed to be sure that someone would be in.
The inspection team consisted of one adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service.
Prior to the inspection we reviewed the Provider Information Record (PIR) and previous inspection reports. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed the information we held about the service and notifications we had received. A notification is information about important events which the service is required to send us by law.
We visited three people in their own homes and telephoned 12 to ask their views of the service they received. We also spoke with four members of staff, which included the manager.
We reviewed seven people’s care files, two staff files, staff training records and a selection of policies, procedures and records relating to the management of the service. After our visit we sought feedback from health and social care professionals to obtain their views of the service provided to people. Unfortunately we did not receive any feedback.
Updated
11 October 2017
This announced inspection took place on 12 and 15 September 2017. The provider was given short notice because the location provides a domiciliary care service and we needed to be sure that someone would be in.
Deer Park Homecare provides personal care and support to people living in their own homes in Holsworthy and the surrounding areas. At the time of our inspection there were 35 people receiving a service.
At the last inspection in June 2015 the service was rated Good.
At this inspection we found the service remained Good.
Why the service is rated good:
The service continued to provide safe care to people. One person commented: “The staff keep me safe. I feel safe and secure.” Measures to manage risk were as least restrictive as possible to protect people’s freedom. People’s rights were protected because the service followed the appropriate legal processes. Medicines were safely managed on people’s behalf.
Care files were personalised to reflect people’s personal preferences. Their views and suggestions were taken into account to improve the service. People were supported to maintain a balanced diet. Health and social care professionals were regularly involved in people’s care to ensure they received the care and treatment which was right for them.
Staff relationships with people were caring and supportive. Staff were motivated and inspired to offer care that was kind and compassionate.
There were effective staff recruitment and selection processes in place. People received effective care and support from staff who were well trained and competent.
The service remained well-led, despite having no registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. However, the manager had applied to register and was awaiting their ‘fit person’ interview.
Staff spoke positively about communication and how the manager worked well with them and encouraged their professional development.
A number of methods were used to assess the quality and safety of the service people received and made continuous improvements in response to their findings.