12 September 2017
During a routine inspection
Deer Park Homecare provides personal care and support to people living in their own homes in Holsworthy and the surrounding areas. At the time of our inspection there were 35 people receiving a service.
At the last inspection in June 2015 the service was rated Good.
At this inspection we found the service remained Good.
Why the service is rated good:
The service continued to provide safe care to people. One person commented: “The staff keep me safe. I feel safe and secure.” Measures to manage risk were as least restrictive as possible to protect people’s freedom. People’s rights were protected because the service followed the appropriate legal processes. Medicines were safely managed on people’s behalf.
Care files were personalised to reflect people’s personal preferences. Their views and suggestions were taken into account to improve the service. People were supported to maintain a balanced diet. Health and social care professionals were regularly involved in people’s care to ensure they received the care and treatment which was right for them.
Staff relationships with people were caring and supportive. Staff were motivated and inspired to offer care that was kind and compassionate.
There were effective staff recruitment and selection processes in place. People received effective care and support from staff who were well trained and competent.
The service remained well-led, despite having no registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. However, the manager had applied to register and was awaiting their ‘fit person’ interview.
Staff spoke positively about communication and how the manager worked well with them and encouraged their professional development.
A number of methods were used to assess the quality and safety of the service people received and made continuous improvements in response to their findings.