Archived: 7 Kinch Grove

Updated 18 June 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We undertook this unannounced inspection of Kinch Grove on 30 April 2015.

Before our inspection we reviewed information we had about the provider, including notifications of any safeguarding concerns and incidents affecting the safety and wellbeing of people. We also spoke with a social care professional who had regular contact with the service.

This inspection was carried out by one inspector. We met with all four people who used the service. People could not let us know what they thought about the home because they could not always communicate with us verbally. Because of this we observed interactions between staff and people using the service as we wanted to see if the way that staff communicated and supported people had a positive effect on their well-being.

We spoke with two staff, the registered manager, the operations manager and two relatives

We looked at three people’s care plans and other documents relating to their care including risk assessments and medicines records. We looked at other records held at the home including staff meeting minutes as well as health and safety documents and quality audits and surveys.

Updated 18 June 2015

We conducted an unannounced inspection of Kinch Grove on 30 April 2015. The service provides care and support for up to four people with learning disabilities. There were four people using the service when we visited.

At our last inspection on 14 February 2014, the service met the regulations inspected.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Relatives told us they felt their relatives were safe at the home and safe with the staff that supported them. They told us that staff were patient, kind and respectful. They said they were satisfied with the numbers of staff and that they didn’t have to wait too long for assistance.

The registered manager and staff at the home had identified and highlighted potential risks to people’s safety and had thought about and recorded how these risks could be reduced.

Medicines were administered, stored and disposed of safely.

Staff received training in understanding the principles of the Mental Capacity Act 2005 (MCA) and discussions in regards to consent were taking place during team-meetings and supervisions. Staff told us it was not right to make choices for people when they could make choices for themselves.

People had good access to healthcare professionals such as doctors, dentists, chiropodists and opticians and any changes to people’s needs were responded to appropriately and quickly.

Relatives told us staff listened to people and respected their choices and decisions.

Relatives and staff were positive about the registered manager and management of the home. They confirmed that they were asked about the quality of the service and had made comments about this. The management took people’s views into account in order to improve service delivery.