The Care Quality Commission
  • Care Home
  • Care home

Archived: 7 Kinch Grove

Overall: Good read more about inspection ratings

Wembley, Middlesex, HA9 9TF (020) 8904 0084

Provided and run by:
Voyage 1 Limited

All Inspections

30 April 2015

During a routine inspection

We conducted an unannounced inspection of Kinch Grove on 30 April 2015. The service provides care and support for up to four people with learning disabilities. There were four people using the service when we visited.

At our last inspection on 14 February 2014, the service met the regulations inspected.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Relatives told us they felt their relatives were safe at the home and safe with the staff that supported them. They told us that staff were patient, kind and respectful. They said they were satisfied with the numbers of staff and that they didn’t have to wait too long for assistance.

The registered manager and staff at the home had identified and highlighted potential risks to people’s safety and had thought about and recorded how these risks could be reduced.

Medicines were administered, stored and disposed of safely.

Staff received training in understanding the principles of the Mental Capacity Act 2005 (MCA) and discussions in regards to consent were taking place during team-meetings and supervisions. Staff told us it was not right to make choices for people when they could make choices for themselves.

People had good access to healthcare professionals such as doctors, dentists, chiropodists and opticians and any changes to people’s needs were responded to appropriately and quickly.

Relatives told us staff listened to people and respected their choices and decisions.

Relatives and staff were positive about the registered manager and management of the home. They confirmed that they were asked about the quality of the service and had made comments about this. The management took people’s views into account in order to improve service delivery.

17 February 2014

During a routine inspection

We spoke with the relatives of two people who used the service. Both relatives told us that staff would ask for their consent when taking their relative on holiday or if they needed health care treatment. One relative said "The service is excellent, our relative is very happy. Staff are very caring and I have no complaints. My relative has been living there for a very long time and all the clients there are like brothers." Another relative said "The staff are very caring and my relative is very happy. Even though they come for home visits, they are always happy to return to their home."

Records showed that people who used the service were also supported by other healthcare professionals. These included GPs, opticians, dentists and social workers.

We found that there were proper arrangements in place to ensure only suitable staff were employed to work with vulnerable people.

We found that each person who used the service had an office files which contained details of their support plan, finances and other professionals involved in their care.

10 January 2013

During a routine inspection

People using the service had limited verbal communication skills. Therefore we undertook observations to understand how people were supported by staff and the type of service they received.

We saw people being treated with dignity and respect. Staff ensured that doors were closed and that people were covered appropriately when supported with their personal care. Care plans were provided in a user friendly and person centred format. People were involved in a regular review process. People benefited from varied activities, which were provided regularly. People were able to choose whether they wanted to take part in organised activities and alternatives were provided if required.

People were protected from abuse and staff demonstrated good understanding of reporting and dealing with any allegations of abuse.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

Staff had varied opportunities to gain more skills and periodic training opportunities were offered. This ensured that people were supported by a skilled and qualified workforce.

The complaints procedure was made available to people in a user friendly format. An 'Are you worried' card was available to encourage people to raise any concerns with the senior managers of the organisation.

22 July 2011

During a routine inspection

People living at Kinch Grove were not able to verbally communicate with us due to the level of their disability.

We observed people using the service using the SOFI tool. We observed one person over one hour and recorded our observations every five minutes. We felt that interactions between staff and people using the service were positive and people were generally involved in tasks. People's moods were good, with the exception of a few minor episodes of challenging behaviour. This was dealt with by staff swiftly and appropriately using behaviour intervention guidance designed by the staff and behaviour intervention specialists.

People using the service appeared relaxed in the presence of staff and made full use of all areas available to them at Kinch Grove.