Stafford Hall

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People’s needs were met in relation to equality and diversity. People received person-centred support, based around their individual needs. Staff told us they felt supported by the provider, for example through supervision and team meetings.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service has a dementia champion who told us, “I try to get peoples views, I am involved in meetings, and I try to represent peoples views, asked about colour scheme of rooms etc and making choices. I feel they listen to me, and the registered manager is active in making changes.” A relative said, “The staff are very good, they have empathy and interact with the residents, they treat them like grandparents. The activities coordinator is brilliant, knows [relative] is fidgety so keeps [relative] busy.” We observed a ‘you said, we did,’ notice on the wall that included arrange of opportunities where people had suggested activities they would like to achieve. Examples of achieved activities included, pub trips, art painting, gardening, shopping and a library trip.

The staff were able to explain how to capture peoples views and communication tools they can use such as visual aids and photos. Staff told us about opportunities made available to people in the home. For example, one person had asked to be baptized and the service was able to facilitate this. Another person was supported to pray with an offering to Buddha at a monk’s monastery. People were encouraged and asked for their opinions and choices. People were helped to feel in control of their care. For example, one person told us, “I can come and go as I want, I have freedom to go out.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.