Background to this inspection
Updated
6 February 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 22 December 2015 and was unannounced. The inspection was carried out by one inspector.
We looked at the information we held about the service and provider. This included notifications that the provider had sent to us about incidents at the service and information we had received from the public. Notifications are information the provider has to send us by law. We also asked the provider to complete and return the Provider Information Return (PIR). This gives the provider an opportunity to tell us about their service. This was returned as requested.
People living at the home have a learning disability and additional health needs. They were able to give us limited information about their experience of living in the home. We observed how staff supported people throughout the inspection to help us understand their experience of living there.
We spoke with two people that lived in the home, one relative, the registered manager, four staff and a visiting professional. We looked at the records of two people to check they received care as planned. We looked at records maintained by the service in respect of staff support and the involvement of people in the running of the service. We also looked at how the provider monitored the service provided to people.
Updated
6 February 2016
This inspection took place on 22 December 2015 and was unannounced. The previous inspection was carried out on 16 April 2014 when all the assessed regulations were met.
228 Kingsbury Road offers long term residential care for up to three people with a learning disability and mental health disorders. At the time of our inspection there were two people living at the home.
There was a registered manager in post who provided support and leadership to the staff employed to care for people in a way that met people’s needs in a personalised way. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People living in the home were happy with the service provided and were kept safe from abuse and harm because staff were able to identify the signs that would indicate if a person was unhappy and aware of the actions to take if they had any concerns.
People were supported to receive safe care by sufficient numbers of suitably trained and recruited staff.
People were supported to make day to day decisions about their care where possible and safeguards were in place that ensured that decisions make on their behalf were made in their best interests.
People received personalised care because staff knew them well and had the information they needed to ensure their privacy and dignity. People were treated as individuals and special days celebrated in the way they wanted.
People received meals that met their nutritional needs and were supported to receive medical attention when needed. People’s health care needs were monitored and other healthcare professionals were involved when needed.
People were supported to maintain links with their friends and families, go on holiday and undertake activities that they enjoyed doing.
Systems were in place to monitor the quality of the service and people were support to have their voice heard on how the service was developed.