22 December 2015
During a routine inspection
228 Kingsbury Road offers long term residential care for up to three people with a learning disability and mental health disorders. At the time of our inspection there were two people living at the home.
There was a registered manager in post who provided support and leadership to the staff employed to care for people in a way that met people’s needs in a personalised way. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People living in the home were happy with the service provided and were kept safe from abuse and harm because staff were able to identify the signs that would indicate if a person was unhappy and aware of the actions to take if they had any concerns.
People were supported to receive safe care by sufficient numbers of suitably trained and recruited staff.
People were supported to make day to day decisions about their care where possible and safeguards were in place that ensured that decisions make on their behalf were made in their best interests.
People received personalised care because staff knew them well and had the information they needed to ensure their privacy and dignity. People were treated as individuals and special days celebrated in the way they wanted.
People received meals that met their nutritional needs and were supported to receive medical attention when needed. People’s health care needs were monitored and other healthcare professionals were involved when needed.
People were supported to maintain links with their friends and families, go on holiday and undertake activities that they enjoyed doing.
Systems were in place to monitor the quality of the service and people were support to have their voice heard on how the service was developed.