Updated 29 December 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This inspection was carried out by one inspector.
Service and service type
Task Health Care is a domiciliary care agency. It provides personal care to people living in their own homes.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post. The registered manager was not available during the inspection but we liaised with the care manager and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.
Notice of inspection
We gave the provider a few days’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be available to support the inspection.
Inspection activity started on 10 November and ended on 25 November 2022. We requested a range of documents that were sent to us by the provider between 10 November and 24 November 2022. We visited the office location on 15 November 2022 to see the nominated individual and care manager and to review further records related to the service. We made calls to people and their relatives on 14 November 2022.
What we did before the inspection
We reviewed information we had received about the service since their registration. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all of this information to plan our inspection.
During the inspection
We reviewed a range of records. This included records related to 2 people’s care and support and 4 staff files in relation to recruitment, training and supervision. We also reviewed records related to the management of the service, which included quality assurance records and a range of policies and procedures.
We spoke with 6 staff members. This included the nominated individual, the care manager and 4 care workers.
We spoke with 1 person and 1 relative for feedback about their experience of using the service.
We continued to seek clarification from the provider to validate evidence found after the inspection. This included training records and information related to staff recruitment. We provided formal feedback to the management team on 25 November 2022 via email.