We carried out a review of the data available to us about Task Health Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Task Health Care, you can give feedback on this service.
Task Health Care is a domiciliary care agency. It provides personal care to people living in their own homes.
At the time of the inspection the provider was supporting 2 people with personal care. Both care arrangements were privately funded with no involvement from local authorities.
People’s experience of using this service and what we found
People and their relatives were positive about the kind and caring attitude of the care staff and the management team. A relative said, “They are very very good and we are very happy. They are so lovely and kind.”
People were supported by a team of regular staff who knew how they liked to be supported and had developed positive relationships.
People were protected from the risk of abuse and the provider had systems in place to identify any possible risks to people’s care and ensure they were safely managed.
Where possible, the provider always tried to be as flexible as possible when arranging support to meet people’s needs. One person told us this was a key factor in their experience of using the service and staff did all they could to meet their needs.
People and their relatives were positive about the management of the service and had regular contact with them to give feedback about their care. A person said, “They check up on me and check how things are and if I am OK. This gives me assurance.”
The provider had systems in place to monitor the quality of the service. Although there had been no issues or concerns raised, people and their relatives were comfortable speaking with the management team and confident they would deal with any issues immediately.
People were supported by staff who enjoyed working for the organisation and told us they felt well supported in their role. Staff felt valued, listened to and told us they had been well supported throughout the COVID-19 pandemic.
People were supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
We have made a recommendation that the provider ensures the completeness and accuracy of records related to the management of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 11 September 2020, and this is the first inspection. The service moved address on 16 August 2022.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.