Ridge House Residential Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received personalised care and support specific to their needs and preferences. Care plans reflected people’s health and social care needs. People’s care files enabled staff to support them appropriately in line with their likes, dislikes and preferences.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People’s care, treatment and support promoted equality, removed barriers or delays, and protected their rights. People were constantly encouraged to lead rich and meaningful lives.

Staff told us they supported people to feedback on their care to ensure they were happy with how they were cared for. One said, “We chat with them a lot and try and get across they are free to talk to us about anything and I encourage people to share any concerns and creating a good rapport with them.”

Care records showed that people’s information was personalised to them. Care records were regularly reviewed. The service worked with other health and social care professionals to meet people’s specific needs and identified outcomes.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.