- Care home
Parley Place Care Home
Report from 3 October 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment 9 October 2024 to 15 October 2024. Parley Place is a care home supporting older people, some of whom were living with dementia. Staff treated people with exceptional kindness and compassion. They treated people as individuals and were exceptional in how they made sure people’s care, support and treatment met people’s needs and preferences. The service was exceptional at promoting people’s independence and exceptional in how they listened to and understood people’s needs, views and wishes. The service always cared about and promoted the wellbeing of their staff. The service had exceptionally inclusive leaders at all levels who understood the context in which they delivered care, treatment and support. The service had a strong focus on continuous learning, innovation and improvement. Staff understood and managed risks to keep people safe. They put people at the heart of everything they did. There were enough staff with the right skills, qualifications and experience. Staff managed medicines well and involved people in planning any changes. People were involved in assessments of their needs and were involved in decisions about their care. Staff made sure people understood their care and treatment to enable them to give informed consent and if they did not have capacity, involved those who were important to the person when decisions needed to be made in their best interest. People knew how to give feedback and were confident the home took it seriously and acted on it. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff were proud to work at Parley Place and said, “I feel very proud to work here. The team and the residents are fantastic, several of the residents say I am a 'friend’, and that sort of comment makes me smile about my job.”
People's experience of this service
People and their relatives were overwhelmingly positive about the quality of their care. They felt safe, were fully involved in planning their care and understood their rights. People said they received exceptional care from knowledgeable staff who went the extra mile to treat them as individuals. They said, “Parley Place is a good home. Staff are wonderful, that makes a big difference when you’ve got to leave your own home.” Several people described how staff exceeded their expectations, treated them kindly and made sure any personal care was done sensitively. People told us there were lots of exceptional and interesting activities to keep them physically and mentally active. One person said, “There are a lot of visitors here every day of all ages. They had a music festival for family and friends, my visitors can’t believe all the attention we get, they like it here.” Some people could not directly tell us about their experience. We observed Staff supporting people living with dementia in a way that acknowledged their reality and helped them to manage confusion and distress. People knew staff and leaders well. One relative said, “I feel all the staff go the extra mile and they all know the residents so well. In fact, I feel that [my relative] is actually better now than they were, due to all the wonderful care and stimulation they have. We couldn't ask for more.”