Parley Place Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection for this newly registered service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Staff understood people’s individual needs and made sure assessments were up to date and recorded.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People’s nutritional needs were assessed and met. Staff ensured people had enough to eat and drink. People told us their dietary, cultural and religious preferences in relation to food were catered for. Staff used nationally recognised tools appropriately to assess and monitor people’s needs. For example, the Malnutrition Universal Screening Tool (MUST) was used to identify people from risk of malnutrition.

The service worked well across teams and services to support people. For example, staff worked with speech and language therapists, ear wax removal specialists and seated exercise specialists. We received feedback from other teams and services such as, “Parley Place is always ready for me when I arrive. I feel confident that I am kept up to date.” Staff made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The service supported people to manage their health and well-being to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. For example, staff organised an exercise specialist to provide gentle armchair exercises to people to increase their mobility. One person with limited mobility was encouraged by staff to attend the weekly sessions, at the beginning they could not join in all of the elements as they found it too difficult however over the next few sessions, they were able to take part in the more challenging movements due to a dramatic improvement in their mobility. One professional said, “I have noticed a remarkable change. They are smiling more, seem more relaxed and is even pushing their arms to the maximum during the hokey cokey!” We observed staff walking with people to the local convenience shops. Staff told us, “Some residents love to walk to the shops, we do a risk assessment with them, weigh up the risks, discuss it with them and if they still want to do it agree ways to do so with as little risk as possible. People enjoy it.” One person said, “We don’t just sit around, we like to walk around the staff are very nice and help us to do so.”

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Staff worked collaboratively to plan and deliver people’s care, reduce risks and achieve best outcomes or people. People told us, “We’re living the best life we can. I told staff I was feeling unwell recently and they arranged for the GP to come straight away.”

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff supported and involved people’s families and carers to make best interest decisions where people did not have capacity. They said, “We encourage people to do as much for themselves as possible. If they are not able, we try to explain in different ways at different times, if they do not understand we include their loved ones and do a best interest decision.”