Cinnamon Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this newly registered service. This key question has been rated Good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff provided care with kindness and compassion, demonstrating an understanding of individuals' personal histories, which allowed them to anticipate needs and tailor support accordingly We observed people and staff interacting, staff were kind, offering support and reassurance where needed. People were visible happy and appeared comfortable with the staff supporting them. A relative said, “Staff are so committed to care and so humble, we like them so much and we trust them totally.” Another relative told us, “It’s amazing what staff have done to enable [Person] to visit and participate in such a variety of activities. [Person] is in their happy place; I can see they are happy.”

The service treated people as individuals and was exceptional in how they made sure people’s care, support and treatment met people’s needs and preferences. The service took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Staff had learned to cook and prepare meals of one persons cultural background to enable them to better support them. A relative told us, “The service support [Person] with the religious beliefs, making sure appropriate meals are provided. The staff follow our home traditional meals Staff support [Person] to help prepare the meals, even with staff making chapatis! It’s so much more like home.” Another relative said, “We receive weekly activity timetables. I sometimes meet up with [Person and staff]. It means so much to me that we can have coffee together.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff and leaders told us their key mission was to create an environment where people can grow and develop within the service. With the support of staff, people crafted personalised progression plans that included increasing their independence in daily living skills, such as cooking their own meals, and enhancing their confidence in unfamiliar or busy situations, like swimming activities. We saw consistent progress as people worked towards their goals, continually refining and expanding them. By achieving these milestones, they not only gained independence but also people were supported to explore new opportunities and experiences which further promoted their personal development. A relative told us, “People all have personalised weekly activities. I think it helps they have enough staff to do that and it’s amazing what they are doing with them. [Person] quality of life has improved hundreds of times, when we think they reached maximum they always go over. [Staff] really encourage them to try new things.”

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress. A relative told us that their loved one used to refuse to leave their room and often experienced emotional distress. However, with the support of the staff, they gradually gained confidence. Now, they have fewer episodes of emotional distress, spend more time outside of their room, and participate in community activities. Another person experienced seizures. To ensure their privacy while maintaining safety, the service utilized assistive technology to monitor them remotely without intruding on their personal space. Additionally, an alert system was implemented so that staff could quickly call for additional support if the person became unwell.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they were supported and encouraged to gain further qualifications. All staff we spoke with told us the management team were available to speak with them, and approachable always. Staff were encouraged to share their ideas and implement them. Staff told us that after any incidents, they received a debrief to check in with them and ensure they were ok.