Cinnamon Lodge

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection for this newly registered service. This key question has been rated Good: This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The service conducted thorough assessments before people moved into the service and regularly updated support plans with input from people, relatives and professionals. A relative said, “It’s amazing what [Person] achieved with the staff’s help. We feel consulted and valued throughout the process. We still look back and can’t believe [Person] is there and so happy.”

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Health action plans were in place to support this approach. A relative told us, “I know [Person] is doing so much more with carers, activities are planned to follow their interests and what they like doing.” Another relative said, “Everything they do has my [Person’s] needs in the centre and clear direction on how to fulfil them so they can achieve their full potential. Whenever I think [Person] has reached maximum [Staff] help them to next level.”

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The service had developed ‘Essential lifestyle’ plans. These contained a summary of the person in easy read format to aid other people and professionals to gain an overview of the persons needs and wishes including their preferred support. This meant people were supported in their preferred way regardless of which services they accessed.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control and supported people to live healthier lives. The service worked with people to encourage healthy living. For example, one person had a very specific diet and was hesitant to try new foods, which made portion control and weight management difficult. The service created a plan to help the person experiment with new foods by introducing them with foods they enjoyed and modelled this behaviour. They also encouraged the person to be more involved in their food preparation. The person had expanded their food choices and maintained a healthy weight as result of achieving these goals.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. The service provided explanations about consent in a way that was easy to understand. Care plans included detailed instructions on how to present information clearly in a way people understood. Where people were unable to make their own decisions, the service organised best interests decision meetings. This ensured input came from everyone involved in the person's care. This collaborative approach meant any decisions made were genuinely in the person’s best interests, honouring their rights and preferences as much as possible.