Updated 30 October 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
Two inspectors carried out the inspection.
Service and service type
Leicester is a domiciliary care and supported living agency. It provides personal care to people living in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 25 September 2019 and ended on 4 October 2019. We visited the office location on 30 September 2019. On the other days of inspection we made telephone calls to a relative of a person using the service and to staff.
What we did before the inspection
We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and commissioners who work with the service and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all of this information to plan our inspection.
During the inspection
We spoke with four members of staff including the care manager, care coordinator and care workers. We also spoke with the relative of one person who used the service, as the person was
unable to communicate with us themselves.
We reviewed a range of records, including care records for one person. We also looked at other information in relation to the management of the service. This included three staff recruitment records, staff training and supervision records. We also looked at policies and procedures, and records relating to safeguarding, mental capacity and quality assurance monitoring.
After the inspection
We continued to seek clarification from the provider to validate evidence found.