About the service Leicester is a domiciliary care and supported living agency which provides personal care and support to people living in their own home, located within Leicestershire. It is registered to support younger and older people who may live with dementia, learning disabilities, autistic spectrum disorder, mental health needs, misuse of drugs and alcohol, physical disabilities, sensory impairments or eating disorders.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection only one person was receiving a regulated activity and one person was in the initial assessment of the service, where a package of care was not yet at an active stage.
People’s experience of using this service and what we found
People received safe care and were protected from the risk of harm. Risk assessments and care plans were reviewed regularly. The provider worked effectively with people and other professionals to develop plans of care to meet the individual needs of people using the service.
Staff were recruited appropriately. Care staff were matched to support people with consideration to preferences, age, cultural needs and social interests. People received care from staff that had received relevant up to date training and support to carry out their role.
Medicines were managed safely by trained and competent staff.
Staff treated people with kindness, dignity and respect. The standard of care provided was high and person centred.
The management team were approachable and understood the needs of people. Staff were able to express views, concerns and ideas and felt listened to.
The service had an open culture that encouraged communication and shared learning to promote improvement. People knew how to raise a concern or complaint, and these were managed effectively.
The provider had effective systems in place to monitor the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 25 November 2016).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.