Archived: Delphi Wellbeing Centre

Updated 17 June 2019

Delphi Wellbeing Centre provides a community substance misuse service for part of the Blackpool area. The service is commissioned by the local authority and provides only part of a wider service pathway provided by Delphi medical consultants limited.

Delphi Wellbeing Centre provides support for adult clients who have stabilised their substance misuse and require psychosocial a interventions to support their recovery. It provides clients with one to one keyworker sessions and monthly reviews to monitor the clients progress and treatment.

The wider pathway includes two other providers that clients can also access in addition to Delphi Wellbeing and provide:

• initial assessments and risk assessments of newly referred clients
• prescribing for detox and stabilisation
• support with abstinence
• volunteering opportunities
• employment and education options.

The wider parent organisation fed into this service and contributed to the delivery of some group work if this was needed.

This service is registered by the Care Quality Commission to provide the following regulated activity: the treatment of disease, disorder or injury, under the inspection category of community substance misuse.

There are two registered managers in place.

The service operates every Thursday at this location and provides care and treatment to a small number (16) of clients in the South Shore area of Blackpool. There were no clients at the location when we inspected. Information around staff training, appraisals and incidents were reported on at the level of the combined services of which Delphi wellbeing was the smallest component.

The CQC previously inspected the service in November 2016 and they had a requirement notice issued for Regulation 15 HSCA 2008 (Regulated Activities) Regulations 2014: Premises and equipment. The service had now met this requirement notice.

Updated 17 June 2019

We rated Delphi Wellbeing Centre as good because;

• The facilities and environment were spacious and clean. There were enough rooms to see clients. Staffing levels were sufficient to meet the needs of clients. All staff had received mandatory training. Staff received regular supervision and managers understood the service well and provided clinical and managerial leadership to staff.

• Vulnerable groups were targeted and offered specific support to meet their needs. This included clients who were homeless or pregnant. Chronic obstructive pulmonary disease screening was being planned at their service.

• There was a range of interventions to support recovery. There were interventions aimed at maintaining and improving clients’ social networks, employment and educational opportunities. Family and community relationships were promoted. The service had a separate pathway for clients who had achieved abstinence. Support was specific to maintaining recovery.

• Staff demonstrated a compassionate approach to understanding clients’ needs. Clients described feeling involved in their care and treatment decisions.

• The service was flexible to meet the needs of clients with caring or employment commitments. Referrals were accepted and encouraged from a wide range of organisations. The service was responsive to feedback from patients, staff and external agencies.

• Family and community relationships were promoted, and a family support practitioner delivered an accredited session and a family mediation pilot had just been implemented.

• The service was well led by the managers and who understood the service needs. The governance structures in place were effective and ensured accountability, transparency and responsiveness of the service.

• The service welcomed learning, continuous improvement and innovation. Staff were involved in a number of projects designed to enhance the service and improve client care and outcomes. A new structured family support group had been introduced.

• The service had implemented a joint dental day initiative with the British Dental Association which had been operating for several years.  Staff had set up the initiative in response to clients often struggling to engage with dental services.

Updated 17 June 2019

Please see the main body of the report

Updated 28 July 2017

Inspected but not rated - see overall summary.