16 April 2019
During a routine inspection
We rated Delphi Wellbeing Centre as good because;
- The facilities and environment were spacious and clean. There were enough rooms to see clients. Staffing levels were sufficient to meet the needs of clients. All staff had received mandatory training. Staff received regular supervision and managers understood the service well and provided clinical and managerial leadership to staff.
- Vulnerable groups were targeted and offered specific support to meet their needs. This included clients who were homeless or pregnant. Chronic obstructive pulmonary disease screening was being planned at their service.
- There was a range of interventions to support recovery. There were interventions aimed at maintaining and improving clients’ social networks, employment and educational opportunities. Family and community relationships were promoted. The service had a separate pathway for clients who had achieved abstinence. Support was specific to maintaining recovery.
- Staff demonstrated a compassionate approach to understanding clients’ needs. Clients described feeling involved in their care and treatment decisions.
- The service was flexible to meet the needs of clients with caring or employment commitments. Referrals were accepted and encouraged from a wide range of organisations. The service was responsive to feedback from patients, staff and external agencies.
- Family and community relationships were promoted, and a family support practitioner delivered an accredited session and a family mediation pilot had just been implemented.
- The service was well led by the managers and who understood the service needs. The governance structures in place were effective and ensured accountability, transparency and responsiveness of the service.
- The service welcomed learning, continuous improvement and innovation. Staff were involved in a number of projects designed to enhance the service and improve client care and outcomes. A new structured family support group had been introduced.
- The service had implemented a joint dental day initiative with the British Dental Association which had been operating for several years. Staff had set up the initiative in response to clients often struggling to engage with dental services.