Archived: Hotel in the Park

Updated 21 July 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This focused inspection took place on 25 June 2018. The inspection was undertaken to ensure improvements to meet legal requirements planned by the provider after our comprehensive inspection on 4 and 5 January 2018 had been made.

We inspected the service against two of the five questions we ask about the services: is the service Safe and is the service Well-led? This was because the provider was not meeting some of the legal requirements in relation to these questions.

The inspection was carried out by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

We checked information that the Care Quality Commission (CQC) held about the service, which included the previous inspection report, the action plan and notifications sent to CQC by the provider before the inspection. The notifications provide us with information about changes to the service and any significant concerns reported by the provider.

During our inspection, we spoke with two people and four relatives to obtain their views about the delivery of care. We also spoke with one care worker, the deputy manager and the registered manager. We reviewed a range of key documents that included five people’s care records, two medicines records, one staff personnel file, minutes of meetings, health and safety checks, quality audits and the providers’ procedures in relation to the management of the service.

Updated 21 July 2018

This unannounced focused inspection took place on 25 June 2018. This inspection was carried out to check that improvements to meet legal requirements planned by the provider after our comprehensive inspection on 4 and 5 January 2018 had been made. Following the last inspection, we asked the provider to complete an action plan to show what they would do and by when to improve the service.

We inspected the service against two of the five questions we ask about services: is the service Safe and is the service Well-Led? This is because risks associated with people's health needs were not always assessed and reviewed to reduce the likelihood of harm to people and consistent audits of the service were not regularly carried out.

This report only covers our findings in relation to these issues. You can read the report from our last comprehensive inspection by selecting the 'all reports' link for ‘Hotel in the Park’ on our website at www.cqc.org.uk

Hotel in the Park is a seven bedded short breaks service that provides respite care for adults with a learning disability or autistic spectrum disorder, and helps families and carers take a break from their caring responsibilities. At the time of the inspection there were two people using the service. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

The service had a registered manager who was available on the day of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe using the service. Systems were in place and staff understood how to safeguard people from abuse. Risks were assessed, managed and reviewed to protect people from harm. Processes for reporting incidents and accidents were followed by staff.

Health and safety checks were undertaken on the premises to ensure that the environment safely met people’s needs. Policies and procedures were reviewed and updated to ensure people’s medicines were effectively managed.

Background checks were carried out on staff to ensure they were suitably vetted for their role. Sufficient numbers of staff were available to meet people’s needs when they began using the service.

Quality assurance processes were used to carry out consistent audits on the care and support people received. People and their relatives were satisfied with the way care was delivered and how the service was managed. An evaluation was carried out on people’s feedback to change how the provider delivered the service.