25 June 2018
During an inspection looking at part of the service
We inspected the service against two of the five questions we ask about services: is the service Safe and is the service Well-Led? This is because risks associated with people's health needs were not always assessed and reviewed to reduce the likelihood of harm to people and consistent audits of the service were not regularly carried out.
This report only covers our findings in relation to these issues. You can read the report from our last comprehensive inspection by selecting the 'all reports' link for ‘Hotel in the Park’ on our website at www.cqc.org.uk
Hotel in the Park is a seven bedded short breaks service that provides respite care for adults with a learning disability or autistic spectrum disorder, and helps families and carers take a break from their caring responsibilities. At the time of the inspection there were two people using the service. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.
The service had a registered manager who was available on the day of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People felt safe using the service. Systems were in place and staff understood how to safeguard people from abuse. Risks were assessed, managed and reviewed to protect people from harm. Processes for reporting incidents and accidents were followed by staff.
Health and safety checks were undertaken on the premises to ensure that the environment safely met people’s needs. Policies and procedures were reviewed and updated to ensure people’s medicines were effectively managed.
Background checks were carried out on staff to ensure they were suitably vetted for their role. Sufficient numbers of staff were available to meet people’s needs when they began using the service.
Quality assurance processes were used to carry out consistent audits on the care and support people received. People and their relatives were satisfied with the way care was delivered and how the service was managed. An evaluation was carried out on people’s feedback to change how the provider delivered the service.