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Dolphin Healthcare - Wiltshire

Overall: Inadequate read more about inspection ratings

Unit 1, 16 Endless Street, Salisbury, SP1 1DP 07886 255182

Provided and run by:
Delight Essential Services UK Limited

Report from 5 April 2024 assessment

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Caring

Requires improvement

Updated 13 June 2024

We looked at 1 quality statement in this category. Some people told us the provider did not listen to them when the expressed their needs and preferences. However others told us that the provider had spent time listening to them and ensuring their needs and preferences had been identified.

This service scored 45 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Kindness, compassion and dignity

Score: 2

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

Treating people as individuals

Score: 2

Some people and their relatives told us that staff worked well with them, 1 person said they are "really good very attentive and respectful" another said they were "very happy with them". However 1 person told us staff did not communicate well with them and that the manager did not listen when they asked for some adjustments to their support.

Staff we spoke to told us how they would support people to ensure they met their needs in a respectful and collaborative way.

The provider had completed care plans for people these were more detailed than previous plans. However there were still gaps in support needs which meant people were not always supported safely. Care plans were more easily accessible to staff due to being on the new computer system.

Independence, choice and control

Score: 2

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

Responding to people’s immediate needs

Score: 2

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Workforce wellbeing and enablement

Score: 1

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.