Tapera Healthcare Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff were responsive to people's needs and communicated with them effectively. One person told us, "We highly recommend Tapera Healthcare." People were asked questions via stakeholder surveys to ensure they were happy with the quality of care. The registered manager was available to talk to people and families about care. People’s care plans and notes demonstrated they had been involved in conversations about their care and support.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and their families told us staff provided care safely and in a caring manner. People knew the registered manager of the service and described her as "amazing". Family members confirmed the service responded quickly and effectively to short-notice requests for additional support. One person told us, "We highly recommend Tapera Healthcare."

Care was delivered with kindness and compassion. The registered manager carried out spot checks on the quality of care delivered.

We did not receive any feedback from partners, however we saw examples where the provider had worked with professionals to meet peoples needs and supported them with kindness and care.

People received personalised care and support that was tailored to their individual needs. Staff were responsive to people's needs and communicated with them effectively.

People's care plans showed that the registered manager visited people to review the quality of care provided. The registered manager made themselves available to talk and engage with people.

People's care plans were person-centred and personalised. They contained details about the person including their likes, dislikes and how they would like their care delivered.

Staff were responsive to people's needs and communicated with them effectively. Family members confirmed the service responded quickly and effectively to short-notice requests for additional support. One person told us, "We highly recommend Tapera Healthcare."

People and their families were involved in developing and reviewing their care plans with carers and the registered manager.

People's care plans promoted independence, choice and control. There were regular spot checks of staff, which included their manner towards people while providing care and how they promoted independence.

Staff were responsive to people's needs and communicated with them effectively. Family members confirmed the service responded quickly and effectively to short-notice requests for additional support. One person told us, "We highly recommend Tapera Healthcare."

The registered manager confirmed people were involved in conversations about the quality of care. Members of staff supported people to access day service activities.

There was good morale in the service. The registered manager had an 'open door' policy and had an active presence in care calls and the service. Regular team meetings took place.

Policies and procedures were in place to ensure equality, diversity and inclusion was upheld. The provider told us they were fully committed to these principles and values and were a responsive service that valued their staff.