Tapera Healthcare Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People told us carers were responsive to their needs and communicated with them effectively. Care plans were completed with people and time was taken to get to know the environment where care would be delivered. Equipment needs were assessed and risks identified. People’s care plans demonstrated people were supported to live healthier lives.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received personalised care and support that was tailored to their individual needs. People and their families told us the service was safe and that staff provided care safely and in a caring manner.

Care plans were completed with people in their own home. Time was taken to get to know the environment and any associated risks as well as needs around equipment and resources. The registered manager told us, "We do it together with people" when development of care plans and risk assessments were discussed.

Care plans were detailed and contained all relevant information required to deliver person-centred care and support. There was evidence of clear effective communication with people.

People and their families told us the service was safe and that staff provided care safely and in a caring manner. Staff were responsive to people's needs and communicated with them effectively.

Staff were aware of the need to involve people in all aspects of their care and ensured people's assessed needs were met.

The provider had systems and processes in place to ensure care was delivered in line with best practice guidance. An electronic care planning system ensured that daily record notes could be reviewed and monitored in real time to check care was delivered successfully to meet people’s needs.

Staff were responsive to people's needs and communicated with them effectively. People knew the registered manager of the service and described her as "amazing". Family members confirmed the service responded quickly and effectively to short-notice requests for additional support.

The registered manager told us care notes were completed following care calls. Notes and information were available to the next person on shift through the electronic care planning and recording system so that continuity of care and support was maitained.

We saw the provider had successfully worked with partners and had been involved in discussions with them about people care needs. We did not receive any formal feedback from partners about Tapera Healthcare Limited.

People's care plans contained clear information about identified needs and support required. There was information in care plans about key partners involved in care and support for people. This included information about GPs, dentists and pharmacists.

People and their families told us the service was safe and that staff provided care safely and in a caring manner. Family members confirmed the service responded quickly and effectively to short-notice requests for additional support. One person told us, "We highly recommend Tapera Healthcare."

The registered manager informed us people and their families were involved in their care plan reviews.

People's cares showed people were supported to live healthier lives. There was evidence people were supported to maintain their independence and exercise choice and control about their care and their day to day lives.

Staff were responsive to people's needs and communicated with them effectively. One person told us, "We highly recommend Tapera Healthcare."

The provider contacted people regularly to gather information on their care. The registered manager demonstrated knowledge of the local health and care system and they had been able to support a person and their family to access additional support for their equipment needs.

Checks were completed on the quality of care and support provided. Complaints and concerns were investigated by the registered manager and actions were put in place to make changes and improvements to the service.

People received personalised care and support that was tailored to their individual needs. Staff were responsive to people's needs and communicated with them effectively. One person told us, "We highly recommend Tapera Healthcare."

The registered manager confirmed that people were asked about their consent to care and support and people were involved in conversations about their care and support.

People had signed their care plans to give consent to care and support. Paperwork was completed appropriately to demonstrate that decisions were made in people's best interests.