Blossom Home Care Leeds & Wakefield

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This is the first inspection for this newly registered service. This key question has been rated good. People and relatives found staff treated them with dignity and kindness. Staff sought people’s views about how to support them and, when appropriate, relative were included them in discussions about the support being offered. The registered manager enabled staff to deliver person-centred care. Processes were in place to take account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. The registered manager also monitored care packages in ways to ensure staff well-being was maintained and they had adequate support to deliver the service. People reported staff promoted their independence. They knew their rights and had choice and control over their own care, support and wellbeing. Staff generally provided care in a timely and responsive manner. The registered manager also cared about and promoted the wellbeing of their staff and supported them to deliver person centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and relatives we spoke with told us they were treated kindly and with dignity and respect. One relative told us, The carers have been very good in providing care in the way [Name] likes it. She is particular about her baths and being private while she is in there, so they are very discreet and give her space, but they are never far away when it comes time to get her out of the bath.”

The registered manager monitored staff practices to ensure they worked with people in a kind, caring, compassionate and dignified manner. They routinely worked with staff to see first-hand how staff were behaving during calls and regularly asked people about their experience of the care being provided. Staff reported they felt supported by the registered manager to deliver person-centred care and how they had the time and were able to deliver support tailored to each individual.

We reached out to partner agencies for feedback as part of this assessment but we did not receive any responses.

People we spoke said their wishes and preferences were discussed with them and carried out and respected by the staff team. One person told us, "“The carers understand I like to be independent and help me with the things I can’t do and let me get on with the things I can do.”

The staff team we spoke with all told us they were committed to ensuring care was tailored to the individual. The staff team we spoke with were respectful of people's background and culture.

The registered manager promoted person centred care and had systems in place to ensure staff delivered care with people having choice and control regarding how staff met their needs. The registered manager completed audits and checks to make sure these aims were met.

People were supported by staff who were kind, caring and respectful. People told us they could make everyday decisions, including when they got up and what they had to eat. They said they felt empowered, their independence was supported, and they had choice in relation to their care and support. One person said, “I like that they are flexible and want what is best for my recovery.”

Staff encouraged, and supported people’s independence and gave examples of how they did this on a daily basis. One staff member said, "One example of making a difference is when I went out with the family and the client with dementia to a function, which not only improved their mood but also enhanced their cognitive engagement and sense of independence. This kind of tailored support truly helps improve the quality of life for those we care for.”

Processes were in place to ensure care plans included information to promote people’s independence, choice and control in a safe manner and people told us they were involved in decision making.

People told us they were involved in deciding how much support they needed and how often staff visited. They confirmed the registered manager regularly checked the care package still met their needs.

Staff were aware of people’s needs, views and wishes and these were responded to appropriately and in a timely manner. They told us there were enough care workers to meet people's needs. Should individual’s needs change managers were confident the care package could be altered to accommodate the new requirements.

Staff told us the registered manager valued each staff member equally and respected the expertise and experience they brought to the team. They confirmed the working environment fostered effective teamwork and supported their well-being. One staff member told us, "I feel well-supported in my role, as I have access to guidance from my supervisors and a team that encourages open communication. This support makes it easier to handle challenges and ensures I can provide the best care possible.”

The registered manager ensured staff had the skills and knowledge to carry out their role effectively. Staff completed training in relevant areas to ensure they could carry out their role safely and competently. Staff supervisions were completed in line with the company policies and expectations.