A & H Dental Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Leaders and staff described the reasonable adjustments they had made to ensure the practice was accessible. This included a portable ramp to gain access to the practice, a ground floor reception, waiting area, treatment room and disabled access patient toilet. There was also a first floor treatment room but we were told that patients who were unable to access the first floor of the building would be seen in the ground floor treatment room. The practice had a hearing induction loop. An online translation application had been used to translate written information and we were told that the provider would access language translation or sign language as needed. Staff were clear about the importance of providing emotional support to patients when delivering care. For example, reception staff chatted to patients to put them at ease. There was a television in the waiting room which showed programmes with the aim of relaxing patients. There were also televisions in each treatment room which could be used whilst treating anxious patients.

Staff had carried out a disability access audit and had formulated an action plan to continually improve access for patients. The practice supported more vulnerable members of society such as patients living with dementia or adults and children with a learning disability. Staff had completed training regarding dementia and learning disabilities and autism awareness. The practice displayed its opening hours and provided information on their website, patient information leaflet and social media page. The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence (NICE) guidelines. The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open. At the time of our assessment, patients who needed an urgent appointment were offered one in a timely manner.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.