- Homecare service
Just a Little Company
Report from 19 July 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 7 October to 21 November 2024. We found there was a strong culture of personalised care where people were involved in shaping the development of their service and the wider company. People were happy with their care and felt their independence had improved. They praised staff for their caring and professional manner. Staff were well supported and enjoyed working for the company. However, some risk assessments needed more detail, and some parts of the recruitment process required more assurance. The Mental Capacity Act policy required further review and Care Quality Commission notifications had not always been submitted when required.
People's experience of this service
People felt safe with the care they received. They felt involved, listened to and understood. This helped people feel confident in the care they received and benefited their well-being. People appreciated having regular staff who they had been able to build up relationships with. They felt their independence had improved with the care they received.