Vision House

Updated 7 July 2022

Eye Care Medical Limited is based at:

Gunco Lane

Macclesfield

Cheshire

SK11 7JL

0151 327 4025

www.eyecaremedical.co.uk

The provider also provides a service at Northwich - Watling Street Medical Practice, Watling St, Northwich CW9 5EX, although we did not visit this location as part of the inspection.

Opening hours are Monday to Friday 8.30 am to 5pm.

Vision House is registered with CQC under the Health and Social Care Act 2008 in respect of the following regulated activities: Diagnostic and screening procedures and Treatment of disease, disorder or injury. Vision House provide medical retinal services, intravitreal injections, retinal laser and YAG (Yttrium Aluminum Garnet) laser treatments. Minor ophthalmic procedures associated with the holistic care of patients are also provided. This community based NHS service was established in 2007 and provides treatments for macular conditions such as Age Related Macular Degeneration (AMD), vein occlusions and diabetic retinopathy.

How we inspected this service

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 7 July 2022

This service is rated as Good overall. The previous inspection of January 2013 was not rated as the CQC did not give ratings to independent healthcare providers at that time. However, all the required standards of care were met.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Vision House as part of our inspection programme and to give this service a rating.

Vision House is registered with CQC under the Health and Social Care Act 2008 in respect of the following regulated activities: diagnostic and screening procedures and treatment of disease, disorder or injury. Vision House provide medical retinal services, intravitreal injections, retinal laser and YAG (Yttrium Aluminum Garnet) laser treatments. Minor ophthalmic procedures associated with the holistic care of patients are also provided.

The provider is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• Patients received effective care and treatment that met their needs.
• Risk assessments were completed to ensure the safety of the premises.
• Staff received appropriate training to carry out their roles.
• There was an open and transparent approach to safety and an effective system in place for reporting and recording incidents.
• Staff treated patients with kindness, respect and compassion.
• The service was flexible and responsive to meeting patients' needs.
• Clinicians maintained the necessary skills and competence to support patients’ needs.
• Leaders had the capacity and skills to deliver high-quality, sustainable care.
• Structures, processes and systems to support good governance and management were clearly set out, understood and effective.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care