• Doctor
  • Independent doctor

Vision House

Overall: Good read more about inspection ratings

Gunco Lane, Macclesfield, Cheshire, SK11 7JL

Provided and run by:
Eye Care Medical Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Vision House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Vision House, you can give feedback on this service.

17/06/2022

During a routine inspection

This service is rated as Good overall. The previous inspection of January 2013 was not rated as the CQC did not give ratings to independent healthcare providers at that time. However, all the required standards of care were met.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Vision House as part of our inspection programme and to give this service a rating.

Vision House is registered with CQC under the Health and Social Care Act 2008 in respect of the following regulated activities: diagnostic and screening procedures and treatment of disease, disorder or injury. Vision House provide medical retinal services, intravitreal injections, retinal laser and YAG (Yttrium Aluminum Garnet) laser treatments. Minor ophthalmic procedures associated with the holistic care of patients are also provided.

The provider is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • Patients received effective care and treatment that met their needs.
  • Risk assessments were completed to ensure the safety of the premises.
  • Staff received appropriate training to carry out their roles.
  • There was an open and transparent approach to safety and an effective system in place for reporting and recording incidents.
  • Staff treated patients with kindness, respect and compassion.
  • The service was flexible and responsive to meeting patients' needs.
  • Clinicians maintained the necessary skills and competence to support patients’ needs.
  • Leaders had the capacity and skills to deliver high-quality, sustainable care.
  • Structures, processes and systems to support good governance and management were clearly set out, understood and effective.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care

28 January 2013

During a routine inspection

Patients told us they were very satisfied with the care and treatment provided. One person said, 'I have been coming for over a year. It's a very specialised service and very well organised'. Another patient said, 'I was referred here by my optician, I've been absolutely delighted and they are doing a wonderful job.'

Patients told us they were given information about treatment options so they could be involved in making decisions about their care. Patients told us they were treated with respect when they were at the service and afterwards. One patient said, 'There is no waiting like when you go to hospital. The staff always keep you informed about what's happening.' Another patient told us the aftercare service was great and they were encouraged to phone the service if they had any concerns about their treatment.

Staff told us they were trained to do their job properly and said they felt supported by their manager. Staff were observed to be respectful of people's privacy and dignity during the visit.

Patient waiting, treatment and consultation areas were clean, bright and comfortable. Drinks and snacks were available for patient's comfort during appointments.

There were systems in place to monitor the quality and suitability of the service.