Amazin Care Operations Office

Updated 17 December 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service provides care and support to people living in a ‘supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection. Inspection activity started on 25 October 2022 and ended on 25 November 2022. We visited the location’s office on 25 October 2022.

What we did before the inspection

We reviewed information we had received about the service since registering with us. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with two relatives on the phone to gather their views about the service. We spoke with the registered manager and three support workers.

We reviewed a range of records. This included three people’s care and medication records. We looked at three staff records in relation to recruitment and training. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 17 December 2022

Amazin Care Operations Limited is a supported living service providing the regulated activity personal care. The service provides support to people living with dementia, learning disability, autistic people and brain injury. At the time of our inspection there were five people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support

Staff supported people to take part in activities and pursue their goals and interests and to interact with people who had shared interests. Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.

Right Care

Staff promoted equality and diversity in their support for people. They understood people's diverse needs and supported them in a caring way. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to provide an effective service. People’s communication needs had been assessed and met. Care and support was planned and delivered to meet individual needs and promote their wellbeing.

Right culture

People led inclusive and empowered lives because of the values, attitudes and behaviours of managers and staff. Staff placed people's wishes, needs and rights at the heart of everything they did. People were supported to maintain positive relationships with those important to them. The service valued and acted upon people's views. Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 20 April 2018). There was no breach of regulation, however key question responsive was rated requires improvement.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.