Amazin Care Operations Limited is a supported living service providing the regulated activity personal care. The service provides support to people living with dementia, learning disability, autistic people and brain injury. At the time of our inspection there were five people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support
Staff supported people to take part in activities and pursue their goals and interests and to interact with people who had shared interests. Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.
Right Care
Staff promoted equality and diversity in their support for people. They understood people's diverse needs and supported them in a caring way. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to provide an effective service. People’s communication needs had been assessed and met. Care and support was planned and delivered to meet individual needs and promote their wellbeing.
Right culture
People led inclusive and empowered lives because of the values, attitudes and behaviours of managers and staff. Staff placed people's wishes, needs and rights at the heart of everything they did. People were supported to maintain positive relationships with those important to them. The service valued and acted upon people's views. Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good (published 20 April 2018). There was no breach of regulation, however key question responsive was rated requires improvement.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.