Updated 13 May 2024
We carried out a focussed assessment of Square Health between 28 May 2024 and 12 June 2024. We undertook this assessment due to concerns raised with us about the provider’s safeguarding processes. We did not carry out a site visit as part of our assessment. We requested evidence from the provider and carried out remote interviews of staff. We reviewed the Safeguarding quality statement from the Safe key question and found areas of concern with regard to the provider’s governance and quality assurance of safeguarding processes. The scores for this assessment have been combined with scores based on the key question ratings from the last inspection. Although the assessment of this quality statement indicated areas of concern since the last inspection, our overall rating remains good. The service is currently rated good for all 5 key questions: safe, effective, caring, responsive and, well-led. We identified a breach of regulation 13 (Safeguarding service users from abuse and improper treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and have asked the provider for an action plan in response to the concerns found at this assessment.