The Care Quality Commission
  • Remote clinical advice

Square Health

Overall: Good read more about inspection ratings

Crown House, William Street, Windsor, Berkshire, SL4 1AT 0345 140 300

Provided and run by:
Square Health Limited

All Inspections

During an assessment under our new approach

We carried out a focussed assessment of Square Health between 28 May 2024 and 12 June 2024. We undertook this assessment due to concerns raised with us about the provider’s safeguarding processes. We did not carry out a site visit as part of our assessment. We requested evidence from the provider and carried out remote interviews of staff. We reviewed the Safeguarding quality statement from the Safe key question and found areas of concern with regard to the provider’s governance and quality assurance of safeguarding processes. The scores for this assessment have been combined with scores based on the key question ratings from the last inspection. Although the assessment of this quality statement indicated areas of concern since the last inspection, our overall rating remains good. The service is currently rated good for all 5 key questions: safe, effective, caring, responsive and, well-led. We identified a breach of regulation 13 (Safeguarding service users from abuse and improper treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and have asked the provider for an action plan in response to the concerns found at this assessment.

17 October 2018

During a routine inspection

We carried out an announced comprehensive inspection on 17 October 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive services in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Our key findings were:

  • The service had clear systems to manage risk so that safety incidents resulted in learning and reduced the risk of them reoccurring.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the service accessible and responsive to their needs. The service was adaptable and flexible in dealing with individual circumstances.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field CBE FRCP FFPH FRCGP Chief Inspector of General Practice