- Homecare service
Florence House
Report from 6 June 2024 assessment
Contents
Ratings
Our view of the service
Florence House offers personal care and support for up to a maximum of 9 adults who have a mental health condition. Florence House provides care and support to people living in a 'supported living' setting, so that they can live as independently as possible. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this assessment looked at people's personal care and support. Not everyone using Florence House receives regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of this assessment there was 1 person at the service who was receiving a regulated activity. We carried out our on-site assessment on 13 May 2024, off site activity started on 9 May 2024 and ended on 20 May 2024. We looked at 12 quality statements; Learning culture; Safeguarding; Involving people to manage risks; Safe and effective staffing; Medicines optimisation; Assessing needs; Consent to care and treatment; Independence, choice and control and Equity in experiences and outcomes; Capable, compassionate and inclusive leaders; Freedom to speak up; Governance, management and sustainability. We gave the service 48 hours’ notice of the inspection. This was because we wanted to make sure someone would be available to support us with the inspection.
People's experience of this service
Suitable arrangements were not in place to ensure all staff employed were safely recruited or received a robust induction. The registered manager's governance arrangements did not always provide assurance the service was well led. Quality assurance systems were not robust and had not identified the shortfalls we found during our inspection. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had a good understanding of people's preference of care, staff promoted people's independence People told us they were happy living at the service. People told us they got on well with staff who knew how to support them.