Wakefield Supported Living

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. When people’s needs were assessed, the provider took into consideration the physical environment people lived in. Processes were in place to ensure new people interested in living at the service had a thorough assessment of need, and people living at the service had choice and control around who they shared their living space with. People’s plans of care were person centred and made in collaboration with the person and their representatives, where applicable.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff were observed supporting a person with a modified diet; the support was given in line with agreed plans from health professionals. People were supported to maintain links with their friends and family and to actively engage with community resources.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People were supported to live a healthy life, and professionals were engaged in reviews and assessments to ensure relevant information was incorporated into people’s care plans. Professionals we spoke to told us that the provider effectively shared information with them where required. A professional told us, “[The provider] worked in partnership with us on a complex issue which required careful planning, they were clear about the needs of the people they support.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People attended external appointments with reasonable adjustments being considered, planned for and communicated, for example, having a member of staff support where needed. This meant people had a positive experience, good outcomes and their disability did not prevent them from accessing prompt care and treatment. People’s plans of care included information from external health professionals and staff demonstrated a good understanding of people’s health needs.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People were able to work towards goals which were important to them, and their independence was promoted. People’s plans and outcomes were regularly reviewed to assess the effectiveness of support and changes were made where required. People were actively supported to develop skills and participate in activities that were interesting to them.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff understood the need to seek consent from people when delivering care in ways that met the person’s communication needs. A staff member told us, “When I ask the person what they would like to do that day, I use pictures so they can choose.” Assessments were carried out in line with the Mental Capacity Act, with decisions being made in people’s best interests where necessary.