Dimensions Somerset Newholme

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

People received care and support from a service which was well managed.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The registered manager said they wanted Newholme to be the home they would like for a family member. Staff told us they would be happy for a loved one to live at the home. Staff told us the service was person centred. It was clear staff had embraced the ethos of the service. Each person was seen and valued as an individual. One staff member said, “We are really person centred here. We want people to live their best lives.”

The vision for the home was shared with staff through individual staff supervisions and team meetings. The registered manager told us they were introducing meetings for people who lived at the home to make sure they were fully consulted and involved.

The provider had systems in place to promote and oversee a positive culture.

Staff were very complimentary about the leadership at the home. The registered manager and provider were committed to ensuring an inclusive and caring environment for people and staff. Each member of staff said the home was well run, and the management team were open, honest and supportive. One staff member said, “[The registered manager] is very approachable and supportive.”

Staff felt able to share their concerns and felt they would be listened to. One member of staff told us they had received an award from the provider for 'speaking up.'

The provider had systems in place to enable people report their concerns and ensure they were fully investigated.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

At our last inspection systems and processes were not operated effectively to assess, monitor and improve the quality and safety of the service. This was a breach of Regulation 17 (Good Governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Enough improvement had been made at this inspection and the provider was no longer in breach of regulation 17. The provider has systems to regularly audit standards and identify shortfalls. Where shortfalls were highlighted, there were action plans in place to drive improvements. There were systems in place to ensure health and safety was maintained.

Since the last inspection the registered manager and staff had worked hard to make sure all auditing and monitoring systems were fully embedded in the home. Staff and leaders were clear about their roles and responsibilities. Staff told us there was good communication within the home which helped to ensure that high standards of care were provided to people.

The provider and registered manager were aware of the need to be open and transparent with other professionals. This promoted an open culture.

Professionals felt the staff worked well with them and were committed to providing high quality personalised care and support.

People accessed other professionals according to their individual needs. People were supported to access community facilities such as local shops, cafes and social groups. On the day of the site visit we saw a person went out to lunch with a member of staff.

Staff told us how they helped people to pursue their interests and hobbies. This included attending local events and welcoming visitors into the home. The registered manager said they had excellent links with local professionals to make sure people received the care and treatment they needed to meet their physical and social needs.

Staff told us learning was shared with them to ensure changes in practice were put in place. One member of staff said, “It’s a no blame place. It’s all about what we learn.” Another said, “You’re always supported with concerns. We learn together.”

We saw how learning from incidents had been put into practice. This included making all staff aware of what to do following someone having a fall. Learning from incidents was shared at the home but also across other services owned by the same provider. Best practice meetings were held to make sure that good practice and learning was shared throughout the provider group.