Archived: Livability Marion House

Updated 31 August 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This announced inspection took place on the 31 July 2018 and we continued to make calls with people until 3 August 2018. The inspection team was made up of one inspector.

Before the inspection we reviewed information we held about the service. This included notifications the service had sent us and information received from other parties. The provider had submitted a Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

During our inspection we spoke with one person and a relative of this person. We spoke with four members of staff, the registered manager, and a social care commissioner. We also looked at the person’s care records, and reviewed records relating to the running of the service. This included two staff records, quality monitoring audits and accident and incident records.

Updated 31 August 2018

Livability Marion House is a domiciliary care agency attached to the provider's care home. The staff work for both services. It provides personal care to people living in their own houses and flats and specialist housing. Not everyone using Livability Marion House receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. When we visited the service there was one adult receiving ‘personal care’.

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and on going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

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At this inspection we found the service remained Good.

The person was supported by staff who understood the risks they faced and how to support them to reduce these whilst respecting their rights. Staff understood how to identify and report abuse and were confident in their role as advocates when this was appropriate. Staff supported the person to take medicines safely.

The person was supported by caring staff who had the skills to ensure the person lived their life the way they chose. Communication was considered and staff supported people to understand the choices available to them. This meant the person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The person and a relative told us they could raise any concerns and these were addressed appropriately.

Quality assurance systems involved the person and this led to a safer and better quality service.