31 July 2018
During a routine inspection
At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and on going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.
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At this inspection we found the service remained Good.
The person was supported by staff who understood the risks they faced and how to support them to reduce these whilst respecting their rights. Staff understood how to identify and report abuse and were confident in their role as advocates when this was appropriate. Staff supported the person to take medicines safely.
The person was supported by caring staff who had the skills to ensure the person lived their life the way they chose. Communication was considered and staff supported people to understand the choices available to them. This meant the person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The person and a relative told us they could raise any concerns and these were addressed appropriately.
Quality assurance systems involved the person and this led to a safer and better quality service.