Up 24 Seven Services Ltd

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led - we rated this key question as good. Leaders proactively supported staff and collaborated with partners to deliver care that is safe, integrated, person-centred and sustainable.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Leaders and staff talked us through their role and responsibilities and it was clear that everyone understood their remit and what is expected of them. Staff had confidence in the manager, they felt supported and valued. Staff felt that Up 24 Seven Services Ltd was a good place to work for and they felt that people are well cared for. Staff comments about the governance included, "[The manager] is very good at her job and compassionate"; "it is a good company to work for"; "[The manager] is professional, supportive and efficient".

Service had systems and processes in place to ensure that all staff had clear responsibilities, roles, systems of accountability and good governance. There were clear and effective governance, management and accountability arrangements, for example audits of care plans, medication, staff performance. Staff's responsibilities were defined in their job description and discussed in supervisions. Risks were managed effectively and the leaders had an effective oversight of risk assessments. Notifications were consistently submitted to external agencies such as CQC and the Local Authority as required. There were systems and processes to ensure that data is kept confidential.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.