Angelina Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were supported to make choices and decisions about the support they received. One person had returned from a hospital appointment. They told us they went to hospital independently. “I can go myself in a cab. I try to be as independent as possible, but if there is something I can’t do, the staff will help me.” Another person told us how staff supported them to improve confidence in accessing the local community. They said, "Staff really help me, I can go to the bank or GP. I am trying to improve my confidence over time." People told us they were able to help with cooking and cleaning. They said there were facilities for them to make tea and coffee and snacks whenever they wanted to.

Staff understood person-centred care and were able to explain how they ensured people were given choice and control in their lives. One staff member told us, " We encourage people to be independent. For example, I help (person) with personal care, I use prompts, I leave clean clothes on their bed. (Person) is doing much more for themselves now. There are also cookery classes available for people to improve on their skills.”

People looked at ease and comfortable in the presence of staff. We observed managers and staff throughout our inspection sit and converse with people relaxing in the communal area. Staff spoke about people in a respectful and positive manner.

People's choices and preferences were included in their care plans. Key workers regularly met with people to discuss their needs and wishes. The provider had systems and policies to ensure people’s independence was promoted and their rights and choices respected. People had individual activities plans that included activities that promoted independence and improving and learning new skills. These activities included for example cooking sessions, baking courses, lunch preparation, arts and crafts, reading and computer tech clubs, swimming and attending Men In Sheds (A local men’s woodwork group) and family visits.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.