Angelina Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider asked people for feedback in different ways to ensure they understood and engaged where possible. They were aware of the potential barriers and challenges people may face. Staff listened to people and tailored their care and support as required.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People spoke positively of their experiences with the overall service. People told us staff listened to their views and acted on feedback which was given in residents meetings and meetings with their key workers. One person told us, “There are monthly residents’ meetings, they are helpful the staff give us advice.” Another person said, “I go to the residents’ meetings; we talk about food and activities.” We saw the minutes from recent residents’ meetings. The meeting was well attended. Items discussed included inclusivity, personal hygiene, menu choices and suggestions, the smoking policy, involvement in the recruitment of staff, walking groups, yoga and light exercise. The minutes included photographs of exercise in the garden, the walking group and feedback from previous meetings. People had planned a trip to London Zoo and a new back garden gate had been installed. People told us they were involved the development of their support plans. They had regular meetings with their keyworkers to plan for their care and support needs. Minutes from keyworker meetings were held within people's care records.

Staff knew about people's cultural heritage and spiritual needs and how to protect people from discriminatory behaviours and practices. A staff member told us they had training on equality and diversity. They said, “I treat and respect everyone equally. I respect peoples religious and cultural back grounds and sexual preferences.

People's care records contained limited information about their spiritual and cultural needs and wishes. We saw cultural and religious questionnaires but nothing about any other diverse needs such as sexuality. The registered manager told us they had been putting care plans relating to people’s diverse needs in the other care home they manage but they had not got round to bringing them into place at Angelina Care. Immediately following site visit the registered manager sent us comprehensive and detailed Equality & Diversity care plans for people using the service. These reflected their religious and cultural back grounds and sexual preferences

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.