- Homecare service
Sanctuary Life Care Limited
Report from 13 February 2024 assessment
Contents
Ratings
Our view of the service
Sanctuary Life Care Limited is a domiciliary care service providing personal care to older people and younger adults living in their own homes who have dementia, mental ill health, a learning disability or autism spectrum disorder, sensory impairment and/or a physical disability. At the time of our assessment, 1 person was in receipt of personal care. There was no one being supported with a learning disability. This assessment was completed on 26 February 2024 and was carried out to follow up on action we told the provider to take at the last inspection to ensure they had met the requirements of the warning notice we previously served. During this assessment we found staff recruitment and development, the management of risk associated with people’s care, people’s medicines and the providers systems and processes to monitor the quality and safety of the service had improved. The provider was no longer in breach of the regulations. However, further time was needed to demonstrate these improvements had been embedded and could be sustained as the business grew. We only looked at 7 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Safe systems, pathways and transitions; Independence, choice and control; Medicines optimisation and Governance, management and sustainability. We will assess the other quality statements in future assessments.
People's experience of this service
People felt safe when receiving their planned care and support. A relative told us their family member was happy with the service provided. People received their care calls from staff they knew, at the times expected and for the length of time agreed. Relatives described staff as ‘friendly’, ‘respectful’ and ‘flexible’. People and relatives were involved in making decisions about their care and were encouraged to give feedback about the service provided, including any areas where improvement could be made. People’s rights were promoted and upheld.