Radis Community Care (Gloucester)

Updated 13 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to both older adults and younger disabled adults.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because the manager is often out of the office at another of the provider’s services. We needed to be sure that they would be in.

Inspection site visit activity started and ended on 9 May 2019 when we visited the office location on to see the manager and office staff; and to review care records and policies and procedures.

What we did:

Prior to the inspection we gathered information from a number of sources. We used information the provider sent us in their Provider Information Return as part of our Provider Information Collection. Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. Our information did not identify significant concerns about the service.

During the inspection we spoke with the registered manager. We looked at documentation relating to six people using the service and information relating to the management of the service. Following the inspection, we spoke with five people using the service, four relatives of people using the service and four members of staff on the telephone.

Updated 13 June 2019

About the service: Radis Community Care (Gloucester) is a domiciliary care service providing personal care to 86 people at the time of the inspection. Two teams provided personal care, the Domiciliary Care team and the Hospital to Home team.

People’s experience of using this service:

People were protected from harm and abuse through the knowledge of staff and management. Risks to people's safety were identified, assessed and appropriate action was taken to keep people safe. Staff were recruited using robust procedures. People's medicines were safely managed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People were treated with respect and kindness and their privacy and dignity was upheld.

People's individual needs and wishes were known to staff who had achieved positive relationships with them. People and their representatives were involved in the planning and review of their care.

Staff received support to develop knowledge and skills for their role. There were arrangements in place for people and their representatives to raise concerns about the service.

Effective quality assurance systems were in operation with the aim of improving the service in response to people's needs.

Rating at last inspection: This was the first inspection of the service.

Why we inspected: This was a scheduled inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk