Nurtured Care NE

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with dignity and empathy the majority of the time. Their privacy and right to a full life was respected. Their preferences and choices were respected and their independence celebrated. The provider worked well with faith leaders to ensure they were informed of religious needs and sensitivities.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People confirmed they were involved in the planning of their care at the outset and the majority told us they could recall reviews, either over the telephone or through a visit from the provider. A small number felt the timeliness of calls was arranged based on the convenience for the service, rather than their person-centred needs. Feedback about communication from the office and other staff was mixed, with some people telling us it was always positive and others stating they weren’t always listened to as much as they would anticipate. A number of people also told us they did not receive rotas in advance, meaning they weren’t always sure who would be arriving to support them.

Staff helped people go about their day to day life as unobtrusively as possible. For the most part, they understood what was important to people and how people wanted to be supported.

There was a structured pre-assessment and ongoing assessment of people’s needs in place. There were times when people’s needs changed, and this had not always been flagged appropriately to external agencies to ensure people’s care packages could be more formally reviewed.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.