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Archived: Campbell Place

Overall: Good read more about inspection ratings

Reading Road North, Fleet, GU51 4AL (01252) 629010

Provided and run by:
Alexander's Care & Support Limited

Important: The provider of this service changed. See new profile

Latest inspection summary

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Background to this inspection

Updated 9 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector.

Service and service type

Campbell Place is an Extra Care housing service. This service provides care and support to people living in specialist ‘extra care’ housing. Extra Care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The registered manager had moved onto a new role and the team manager was in the process of being registered with CQC.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or manager would be in the office to support the inspection. Inspection activity started on 21 June 2019 and ended on 28 June 2019.

What we did before the inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We also reviewed information we held about the service including statutory notifications which providers are required to inform the CQC of, such as accident or incidents that have happened at the service. We used this information to plan our inspection.

During the inspection-

We spoke with three people and one relative about their experience of the care provided. We spoke with seven members of staff including the operations manager, an area manager, the team manager, a senior care staff, and three care staff. We also spoke with two visiting healthcare professionals.

We reviewed a range of records. This included five people’s care records and multiple medicine records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures, quality assurance audits and accidents and incidents were reviewed.

Overall inspection

Good

Updated 9 August 2019

About the service

Campbell Place is an Extra Care housing service within a purpose-built residential block which consisted of 74 flats and a range of communal areas people could freely access. At the time of the inspection 40 people were in receipt of support with personal care provided by Alexander’s Care and Support Limited. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they felt safe when being supported by care staff. There were appropriate systems in place to protect people from the risk of abuse.

People’s rights and freedoms were upheld. When appropriate staff acted in the best interests of the people they supported.

There were enough staff to meet people's needs. The provider had effective systems in place to ensure safe recruitment practices.

People's needs were met in a personalised way by staff who were competent, kind and caring. Staff respected people's privacy and protected their dignity.

Individual and environmental risks were managed appropriately.

People were empowered to make their own choices and decisions. They were involved in the development of their individual care plans.

People felt listened to and knew how to raise concerns. When complaints were received these were investigated and responded to in line with the provider’s policy.

Management processes were in place to monitor and improve the quality of the service. There was a positive, open and empowering culture.

The home has been rated Good overall as it met the characteristics for this rating in all five of the key questions. More information is in the full report, which is on the CQC website at: www.cqc.org.uk

Rating at last inspection

This was the first inspection to award a rating of this service following a change to the registered provider’s details.

Why we inspected

This was a planned inspection based on our inspection timescales.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.