21 June 2019
During a routine inspection
Campbell Place is an Extra Care housing service within a purpose-built residential block which consisted of 74 flats and a range of communal areas people could freely access. At the time of the inspection 40 people were in receipt of support with personal care provided by Alexander’s Care and Support Limited. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe when being supported by care staff. There were appropriate systems in place to protect people from the risk of abuse.
People’s rights and freedoms were upheld. When appropriate staff acted in the best interests of the people they supported.
There were enough staff to meet people's needs. The provider had effective systems in place to ensure safe recruitment practices.
People's needs were met in a personalised way by staff who were competent, kind and caring. Staff respected people's privacy and protected their dignity.
Individual and environmental risks were managed appropriately.
People were empowered to make their own choices and decisions. They were involved in the development of their individual care plans.
People felt listened to and knew how to raise concerns. When complaints were received these were investigated and responded to in line with the provider’s policy.
Management processes were in place to monitor and improve the quality of the service. There was a positive, open and empowering culture.
The home has been rated Good overall as it met the characteristics for this rating in all five of the key questions. More information is in the full report, which is on the CQC website at: www.cqc.org.uk
Rating at last inspection
This was the first inspection to award a rating of this service following a change to the registered provider’s details.
Why we inspected
This was a planned inspection based on our inspection timescales.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.