Updated 31 May 2019
East Cowes Medical Centre is located in a purpose-built medical centre at Church Path, East Cowes, Isle of Wight, PO32 6RP.
The centre includes the GP practice, a pharmacy, an NHS walk-in dental service and a range of community health services. The building offers lift and stair access to the practice on the first floor. The practice has free parking in an adjacent car park.
The provider is registered with CQC to deliver the Regulated Activities:
- Diagnostic and screening procedures,
- Family Planning
- Maternity and midwifery services
- Surgical procedures
- Treatment of disease, disorder or injury.
East Cowes Medical Centre has an NHS General Medical Services contract to provide health services to approximately 8800 patients in and around the East Cowes and surrounding area. The practice covers a mixed urban rural population and has 25% of patients over 65 years of age and 10% of patients over 75 years of age.
This practice is a training practice. The practice has two GP partners, both female. In addition, there is one male and one female retained GP. At the time of the inspection a ST3 doctor was attached to the practice. The recently retired male partner is now a GP locum at the practice. The practice has an advanced nurse practitioner, three practice nurses, two healthcare assistants and a student nurse. The practice also has employed a clinical pharmacist. The clinical team are supported by a practice manager and a team of receptionists, typist and administration support staff.
The practice is open Monday to Friday 8:00am to 6:30pm and operates extended hours clinics on Mondays until 8.00pm. Phone lines are open from 8.30am to 6.30pm Monday to Friday (excluding public holidays). Same day appointments can be booked at any time from
8.00am on the day the patients needed the appointment for. Routine appointments are available up to two months ahead with each GP and up to three months ahead with the nurses.
Urgent appointments were also available for people who needed them. Appointments could be made by phone, online or by visiting the practice. The practice offered online requesting prescriptions.
The practice offered telephone consultation appointments with the GPs or nurses which could be arranged via the reception team. The practice also offered home visits if required and appointments with the practice nurses if the patient felt they did not need to speak with a GP.
The practice has opted out of providing out-of-hours services to their own patients and refers them to the Out of Hours service via the NHS 111 service.